Access and orders
Once no-account fulfilment is activated, an access-link problem can be resolved with an order email and order reference. It should never require calculator data.
Support
Get help without sending us your financial life.
Use self-serve help for access, scope, and product questions. Do not send account numbers, a SIN, financial values, benefit documents, or screenshots that contain them.
Product scope
We can explain what a tool is designed to do. We cannot tell you which debt, investment, tax, employer, benefits, or legal decision to make.
Urgent financial difficulty
If essentials or minimums are not covered, collections are involved, or you are relying on payday loans, use the free Checkup’s official help route rather than an optimisation tool.
Launch support dependency
A verified support inbox and no-account order-lookup workflow must be activated before live sales. Until this is complete, the site remains a product-preview environment and should not be marketed as accepting purchase-support requests.